Privacy Policy

This policy should be read in conjunction with our Terms of Use. If some or all provisions of this policy are not acceptable, we strongly advise you to discontinue use of this website.

1. HOMESTARSEARCH.COM'S COMMITMENT TO PRIVACY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

This notice applies to all information collected from or submitted to HomeStarSearch.com ("the Website" or "HSS"). The Website may contain links to other websites operated by third parties. HSS is not responsible for the privacy practices or policies of these third party websites. We encourage you to review those websites’ policies.

2. INFORMATION WE COLLECT

The Website is not set up to automatically collect personally identifiable information from each visitor. It does, however, recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information that would allow us to identify any particular visitor to the Website. This information is used only for internal purposes by our technical support staff.

The Website does track certain information about visits to the site. For example, we compile statistics that show the numbers and frequency of visitors to the Website and its individual pages. These aggregated statistics are used internally to improve the Website and for product development and marketing purposes generally. Those aggregated statistics may also be provided to advertisers and other third parties, but the statistics do not contain your personally identifying information.

In a few areas on the Website, we may ask you to provide information that will enable us to verify whether you are entitled to access and use certain information, materials and services available from the Website, or to enable us to enhance your visit, to assist you with customer service or technical support issues, or to follow up with you after your visit or otherwise support your customer relationship with HSS. Your participation is optional. However, failure to participate may mean that you cannot access and use certain information, materials or services.

3. WHEN WE MAY REQUEST INFORMATION FROM YOU

We may prompt you to provide certain information when you log on to certain areas of the Website. You may be asked to provide us with your user name and password as a condition to gaining access to certain information, materials or services. We may also request information from you when you:

  • Register or sign-up to subscribe to a service or request assistance doing so;
  • Subscribe to a newsletter or request to be added to our mailing lists for other products or services;
  • Place or request assistance with an order;
  • Participate in a promotional offer; or
  • Provide feedback in an online survey

In each of the instances above, we typically ask for your name, e-mail address, phone number, address, the type of business you do, product preference information, any applicable identification number or password that we may require, as well as other similar personal information needed to register you for services, subscriptions or other offers. On occasion, we may ask for additional information to enable us to provide you with access to certain information, materials or services. We provide instructions for how to opt-out of receiving certain communications from us and how to express your preferences in contact methods.

4. How We Use and Share Information

We use the information we collect to (a) provide, maintain, and protect the Services; (b) notify you of promotions, special events, new services and special offers, for example, through e-mails; (c) tailor our product offerings, customer service and overall experience; (d) improve the content, operation, appearance and utility of the Services; (e) conduct surveys, research and evaluations; (f) troubleshoot and resolve disputes; (g) gather demographic data and (h) accomplish other administrative tasks.

If you decide that you are no longer interested in receiving email communications from us, you may follow the instructions in our emails to unsubscribe from our email list.

We may share your information collected on the Services with our subsidiaries and other affiliated companies, and with other trusted vendors and business partners. Such business partners include companies who provide business services to us or on our behalf, such as to market products or services to you, monitor Services activity, serve Services content, help to maintain our customer database, administer e-mails, surveys or other contests, and fulfill orders.

We also reserve the right to disclose your information in good faith as required by law, in response to legal process including law enforcement requests, and with any person or entity that may acquire all or any part of our business or assets, in connection with any change in control of us, and where needed to prevent fraud and to protect the safety, property, or legal rights of users of the Services or our affiliates.

5. CHILDREN

This website is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If a child under 13 submits personal information to HSS and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you are a parent or guardian of a child under 13 and believe your child has submitted personal information to us, please contact us at 888-262-0830.

6. YOU CAN OPT-OUT OF RECEIVING FURTHER MARKETING FROM HSS AT ANY TIME

We may send you information about our various products and services or other products and services we feel may be of interest. Only HSS (or agents or contractors working on behalf of HSS under confidentiality agreements) will send you such direct mailings. If you do not want to receive the mailings, simply let us know when you give us your personal information.

In the bottom of every email that is sent from HSS, you may opt out at any time. Please note that we may still communicate with you regarding service, account, or transactional issues, please see Section 9, below.

7. OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we and the Internet Service Provider we use have endeavored to put in place physical, electronic, and managerial procedures to attempt to safeguard and secure the information we collect online. While we believe we have taken commercially reasonable efforts, no system can be 100 percent secure. Please assist us by maintaining the confidentiality of your login and password information and not sharing such information with third parties. Please notify us immediately in the event you believe there has been a breach of confidentiality of your account.

8. HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION

You can request a copy of the personally identifiable information that HSS has collected about you via the internet by contacting our Information Privacy Manager at the address below. You can also have factual inaccuracies contained in this information corrected by contacting the Information Privacy Manager.

9. USE, DISCLOSURE, AND SHARING OF INFORMATION

  1. Non-Personally Identifiable Information
    From time to time, HSS may use and share with third parties aggregate, non-personally identifiable user information to show general demographic and preference information among users of the Website. When you visit or download information from this Website, our web servers may automatically collect website usage information. Website usage information is non-personally identifying information that describes how our visitors use the Website. It can include the number and frequency of visitors to each web page and the length of their stays, browser type, referrer data that identifies the web page visited prior and subsequent to visiting the Website, and IP addresses (see below for more information on IP addresses). HSS may use IP addresses for a number of purposes, such as system administration, to generally determine your computer's server location, to report aggregate information to our business partners or to audit use of the Website. We also may determine your screen resolution and the technology available in order to serve you the most appropriate version of a web page, e-mail or similar service.
  2. Personally Identifiable Information
    HSS uses information about you to deliver the Services that you request, to keep you informed about changes affecting our Services or your account, to inform you of other Services or offers in which you might be interested, and to improve and enhance our sites and Services.
  3. Specifically, when you provide us with your contact information, you are agreeing:

    1. to allow us to email you regarding our products and services, and of the products and services of third parties that we associate with or market for;
    2. to call you (either directly or through use of a third party service) regarding our products and services, and of the products and services of third parties that we associate with or market for; and
    3. to text you (either directly or through use of a third party service) through your mobile devices regarding our products and services, and of the products and services of third parties that we associate with or market for. In the case of sending messages to you via text messaging, you acknowledge and agree that you may be charged fees by your wireless provider pursuant to your agreement with such wireless provider.

    If you provide HSS with personally identifiable information, we will take all reasonable and appropriate steps to protect it from unauthorized disclosure.

    If you opt in to receive e-mail from us, you can always opt out of future marketing messages by following the directions in each message to "unsubscribe". However, if you choose to opt out of marketing messages, we reserve the right to contact you regarding your account status, technical support, product information, changes to account terms, and any other matter that might affect our service to you and/or any products you purchased from us or registered with us, as applicable.

    As stated in the Terms and Conditions, we may share your personal information and you will be deemed to have consented to the disclosure to, and use by, a subsequent owner or operator of HSS or the Website, of any information about you contained in the applicable HSS database, if HSS or one of its affiliates assigns its rights and obligations regarding any of your information at the time of a merger, acquisition, or sale of all or substantially all of HSS or of HSS’ assets, including but not limited to the Website, to a subsequent owner or operator. In the event of such a merger, acquisition, or sale, your continued use of the Website or any related Service signifies your agreement to be bound by the Terms and Conditions, and Privacy Policy of the Website's or Service's subsequent owner or operator.

    HSS and its agents may work together in order to provide portions of the HSS Websites and some Services (e.g., to fulfill prizes won in a sweepstakes, or to provide other support for a Service). These companies will handle your personally identifiable information in accordance with this Privacy Policy.

    As stated above, HSS may also work with third parties to provide some Services on our Websites. In connection with those Services, you are deemed to consent to us sharing your information with third parties who provide services such as processing of credit card transactions, customer service, promotion administration, order fulfillment and/or prize delivery, as applicable. Third parties who provide, or participate in, Services on HSS Websites are prohibited from using our customers' personally identifiable information for marketing purposes and/or from sharing, selling, or otherwise using such information, unless you choose to opt in to marketing, sharing, or other uses by the third parties. If you do not want your information to be used for marketing (or other purposes unrelated to the provision of HSS Services) by a third party who participates in a Service on one of our sites, do not opt in to such use by that third party when you register to participate in the Service.

    Please note that whenever you opt in to receive future communications from a third party, your information will be subject to the third party's privacy policy. If you later decide that you do not want that third party to use your information, you will need to contact the third party directly, as we have no control over how third parties use information. You should always review the privacy policy of any party that collects your information to determine how that entity will handle your information.

    HSS will not share, sell, rent, or disclose any personally identifiable information that we have collected except as stated herein, or in the following instances: 1) we have been given your consent to disclose; 2) we have previously informed you of the disclosure, including by means of our Privacy Policy or on the Website, or through the Service where you provided your information; 3) we are required by law, legal process, or court order to disclose; 4) disclosure is necessary to identify, contact, or bring legal action against someone who may cause or be causing harm to, or interference with, HSS's rights or property, other HSS Website users, or anyone else; or 5) to respond to an inquiry, request or complaint that you have made. HSS may also use IP addresses in cooperation with Internet service providers to identify users if we deem it necessary to comply with law, to enforce compliance with this Privacy Policy or our Terms and Conditions, or to protect our sites, customers, or others.

    10. AFFILIATES

    If you are interested in joining our affiliate program please email us at affiliates@homestarsearch.com and an affiliate manager will get back to you within 1-3 business days. Please note: we only work with select advertisers.

    11. CONTACT US

    If you would like to contact us for any reason regarding our privacy practices, or to request any information as provided above, please write or e-mail us at either of the following addresses:

    privacy@homestarsearch.com

    HomeStarSearch.com
    9701 Wilshire Blvd, Suite 1000
    Beverly Hills, CA 90212
    888-262-0830